Spicers Customer Update - COVID-19
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March 24, 2020
From President Cory Turner

 

 

To Our Customers,

 

As many of you have seen, there have been many announcements across multiple jurisdictions, both province and city mandating the close of non-essential businesses and services due to the spread of COVID-19.

 

As a valued partner to our business, we are writing to share with you that our three Canadian businesses, Spicers Canada, Shippers Supply and All Graphic Supplies, collectively meet the criteria as an essential business based on our role in providing transportation, warehousing and distribution of essential goods and supplying other essential businesses or essential services with packaging, distribution and delivery necessary to operate.

 

We will continue to operate through these challenging times and will, of course, continue to refine our operations in conjunction with an overall commitment to the health and safety of our employees and customers as well as the general public.

 

Thank you for your continued support.

 

Sincerely,

 

CT-sig

 

Cory Turner
President, Spicers Canada

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March 20th, 2020 Update from Spicers' President Cory Turner on Covid-19
March 20, 2020
From President Cory Turner

 

We continue to navigate the challenges associated with the COVID-19 coronavirus pandemic that are dramatically affecting all of us.

 

Our primary focus in these initial days has been to focus on the safety and well being of our employees. We continue to extend precautions aimed at this priority, expanding the scope daily to assure we don’t overlook a single opportunity to do more for our staff.

 

Precautions taken include most notably:

 

  • Supporting as many employees as possible in the ability to work remotely from home.
  • For those employees required to support the operations of the business, most notably our warehouse and delivery personnel, we have implemented reduced rotating work schedules, while observing social distancing guidelines.
  • Closing public access to stores, showrooms and demo centers with alternative arrangements made for affected customers.
  • Strictly limiting all other visitor’s access to our facilities.
  • Established protocols for delivery and pickup to maximize effective physical distancing.
  • Expansion of scope and frequency of cleaning services to assure all facilities are as safe and clean as possible.
  • Established strict self-isolating guidelines for employees who have returned from travel and for when an employee is affected, should that occur.

 

With the above priority clear, we are continuing to leverage the assets and resources across our distribution footprint to remain operational across all of our facilities. Moving forward, we will continue to assess the situation which understandably remains remarkably fluid, to determine where we can make adjustments designed to continue to respond to these changing dynamics while at the same time preserving the integrity of our business so we continue to serve our employees, customers and suppliers well.

 

Thanks for everyone’s continued support of our company. We are using this crisis as a challenge to our organization from which we promise to emerge as an even stronger, better partner to everyone associated with us.

 

Sincerely,

 

CT-sig

Cory Turner
President, Spicers Canada

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March 19th, 2020 Update from CNG's President and CEO Andrew Wallach on Covid-19
March 19, 2020
From President and CEO Andrew Wallach

 

As the COVID-19 situation evolves, CNG’s global businesses continue to respond proactively with measures to keep employees safe and healthy, to help minimize the spread of the virus and to continue to serve our clients as best we can in challenging times.

 

The safety of our employees and their families remains our highest priority. As the situation evolves daily, each of our businesses is building on this ongoing commitment to provide a safe environment. We will keep trying to stay ahead of the curve and implement measures that provide a well-balanced approach.

 

Among these measures:

 

  • A majority of our employees are now working remotely from home.
  • Our headquarters and some regional offices remain open for those whose work requires them to be safely in the office. Some retail paper store employees, warehouse employees and drivers will operate in reduced and rotating shifts to serve our customers while observing physical distancing and strict adherence to CDC guidelines.
  • Our management and operations teams hold daily meetings to assess the situation at our 100+ global locations. This includes implementation of contingency plans to assure smooth and uninterrupted business operations globally. These plans have already proved highly effective at our operations in China, Hong Kong, Korea and Italy.
  • All of our facilities have expanded their cleaning services to ensure all our working environments are as clean and safe as possible, including offices, stores, warehouses, breakrooms, washrooms, and equipment.
  • Outside visitors are currently prohibited from entering our facilities, including suppliers, job applicants, outside drivers and other service vendors, and we have designated safe areas for pick up and deliveries to our stores and warehouses.

 

Over our 134-year history we have faced many challenges and each has made us stronger over time. We remain very confident that when we look back COVID-19 will prove no different.

 

We have the opportunity to once again demonstrate that we are a different kind of company. We appreciate how challenging this situation is for all of us, but we have no doubt that together we are well positioned to get through this successfully.

 

Sincerely,

 

Andrew Wallach

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