GOSPICERS.CA
Frequently Asked Questions
Account & Access
My company has a Spicers account, but I don’t have a gospicers login. How can I request one?
I’m having trouble logging in. Who should I contact?
If you receive the message:
“You have entered an invalid username or password. Please try again.”
This means the username and/or password entered does not match our records. Please note that usernames and passwords are case-sensitive.
If you’ve forgotten your password, click “Forgot Password”, then enter your username or email address. A password reset link will be sent to you by email.
If you receive the message:
“Please contact customer service at your local branch,”
your login credentials are correct, but your account has been suspended. This typically occurs due to inactivity (accounts with no orders in the past year are automatically suspended).
Please contact your local Spicers branch to have your account reactivated.
How do I change my gospicers password?
A user with a gospicers login is no longer with our company. How can I remove them?
An account administrator can manage users by editing or removing them under your company’s account.
Orders & Quotes
How do I request a quote?
To request a formal RFQ, please contact your local Spicers branch.
Alternatively, gospicers provides up-to-date pricing based on your account.
How do I cancel an order that has already been placed?
Please contact your local Spicers branch as soon as possible for assistance.
How do I modify an order I just placed?
Please contact your local Spicers branch as soon as possible.
How long will it take to receive my order?
Orders are shipped on your local branch’s next available delivery truck.
If your order does not qualify for next-day shipping, you will be notified in your order confirmation.
Can I use my own courier to pick up my order?
Yes. Select “Pick Up” at checkout and arrange for your courier to collect the order from your local branch.
Please coordinate the pickup time directly with your courier and refer to your branch’s hours of operation on the Locations page.
How do I view current orders across locations?
Go to “My Account” (top right), then select “Current Orders” under My Orders.
You can filter results by date, location, and order status (open or closed).
I’m not receiving order confirmations. What should I do?
Order confirmations are automatically sent to the email address associated with your gospicers account.
To verify your email:
- Click “My Account”
- Go to “Update User Information”
- Confirm your email address is correct
If everything is correct and you’re still not receiving confirmations, please contact your local branch.
Account Settings & Shipping Locations
How do I add a new ship-to location?
Ship-to locations cannot be added through gospicers. Please contact your sales representative or local Spicers branch.
How do I update or remove a ship-to location?
Please contact your sales representative or local Spicers branch for assistance.
Billing & Charges
How do I request invoices?
Go to Order History, enter your search criteria, and click Search.
Select the orders you need, then click “Get Invoices.”
Invoices will be emailed to the address associated with your account.
What fees may apply to my order?
- Broken carton fee – $35.00 (applies when a full case is not purchased)
- Minimum order fee – $25.00 (applies to orders under $250 before tax)
- Fuel surcharge – $15.00 (applies to orders delivered via Spicers trucks)
- Rush pickup fee – (if applicable)
Why is there a minimum order fee?
This fee helps offset the operational costs associated with processing smaller orders.
Why is there a rush pickup fee?
This fee applies to expedited or same-day pickups and helps manage priority processing requests.
Do you offer tax exemptions for First Nations customers?
Yes, provided the shipping location is on a recognized reserve and a valid band number is supplied.
Products & Services
What’s the difference between clearance, overstock, and promotional items?
- Clearance: Products being discontinued and sold to clear remaining inventory
- Overstock: Excess inventory being discounted; these products will continue to be stocked
- Promotions: Limited-time offers not tied to inventory levels
What’s the difference between “My Lists” and “Frequently Ordered Items”?
- My Lists: Custom lists created by you or your sales rep, which can be shared with other users
- Frequently Ordered: Automatically generated based on your purchase history
What’s the difference between Sign & Display and Graphic Solutions?
- Sign & Display: Materials and systems for signage (e.g., displays, banners, wraps, equipment)
- Graphic Solutions: Inks and components for printing equipment
Can I request product samples?
Yes. Please contact our Resource Centre to request samples.
Do you have demo centres?
Yes. Demo centres are available in Toronto, Vancouver, and Edmonton. Please contact your local branch to schedule a visit.
Do all locations offer cash and carry?
Cash and carry is currently available only at our Vancouver branch.
Sales Support & Customer Service
I don’t have a dedicated sales representative. Can I get one?
Yes. Please contact your local branch, and a representative will be assigned to you.
Can someone help me determine what products I need?
Absolutely. Contact your local branch to speak with our inside sales team. Our specialists can recommend solutions tailored to your business needs.
Do you offer business or equipment audits?
Our Packaging division offers operational audits. To get started, please complete the form on our website.
For other segments, please contact your local branch for guidance and recommendations.
How can I file a complaint about a delivery driver?
Please contact your nearest Spicers branch or submit a request through our general inquiry form.