Conditions of Sale
Although every effort has been made to provide an error-free website, we reserve the right to correct prices in the event of error.
As of June 1, 2025.
Terms
1% 15th Month Following, Net End of Month Following Invoice Date
One percent discount is allowed if payment is received no later than the 15th of the month following date of invoice, except when paid by credit card. Your account must be current to qualify for this discount and it is your responsibility to ensure delivery of payment.
Credit Card
Credit card payments will only be accepted at the time of sale on “cash before delivery” basis. For regular, high-frequency accounts, we do offer the convenience to process credit card on a weekly basis. Credit card payments will incur a 1.25% processing fee and do not qualify for early payment discounts.
Exclusions
Equipment, Software, Service, Parts and Labour are not subject to early payment discount.
Equipment sales are subject to the following terms: 25% down payment upon order placement, 50% due on delivery, 25% due within 30 days from delivery. All equipment sales are subject to approved credit, early payment discounts do not apply.
Late Payment Fee Charge
Unpaid balances that are past due our terms (accounts that have not been paid in full by end of month following), will be subject to finance charges of 1.5% per month (19.562% per annum, compounded monthly).
Specials and Discontinued Items
All sales of special offers and discontinued items are final. No returns, exchanges, or refunds will be accepted for these items.
Minimum order value
Sales orders below $250 will be charged a $25 minimum order fee.
For customers with credit terms, the minimum fee will be charged per delivery. Customers with COD terms will be charged per order.
Delivery
All deliveries are subject to an applicable delivery fee based on location.
– Deliveries within Spicers service area will be charged a $15 service fee.
– Additional special order fee may be applied for non-standard delivery location such as a residential area or high-rise building.
– If delivery is outside Spicers service area, the actual freight cost will be charged.
Additional freight charges or fees may be applied if products are not stocked in your region.
For customers with credit terms, the service fee will be charged per delivery. Customers with COD terms will be charged per order.
If additional freight charges apply to your order, these will be invoiced after your order is received. You will be notified.
Pick-up orders
Sales orders will be available for pick-up the next business day. Same day pick-ups require a 3-hour lead time and will incur a $15 rush pick-up fee. The minimum order fee still applies to pick-up orders.
Returns
Mill orders will not be accepted for credit. All items in our cut sheet section that are not stocked pre-cut cannot be returned for credit.
All returns must be cleared by our office before pick-up will be made. All stock must be securely packed in original wrappers and cartons. All merchandise must be returned no later than 30 days after invoice date.
For inventory in good condition (i.e. not defective), a restocking charge of 15% of the value of goods returned, or a minimum of $50.00, will be charged. When it is necessary to return an order to a supplier, the supplier restocking charge and corresponding freight charges will be applied in addition to Spicers restocking charge. Returns on items that are not stocked locally but have been purchased from another Spicers division will be subject to our standard restocking charge plus the freight charges that have been incurred in transferring the stock from and returning it to the original stocking location.
Claims
All claims for errors or corrections must be made within five days from receipt of goods.
No allowance will be made if goods have been cut, printed, punched, or otherwise made less saleable.
Substitutions
While it is our intent to keep in inventory quantities of stock that reflect normal business demands, we may periodically be temporarily out of stock of a given item. If this should occur, we will endeavour to locate or substitute another grade of equal quality and value.
Shipping Directions
Orders will be shipped using the most cost and service-effective route.
Mailing Address for Cheque Payments
For CAD Cheque Payments follow Lockbox Payment Instructions:
Regular Mail:
Spicers Canada ULC
C/O Lockbox #923160
P.O. Box 4090 STN A
Toronto, ON, M5W 0E9
Courier Mail:
Spicers Canada ULC
Bank of America Lockbox Services
Lockbox #923160
181 Bay Street 5th Floor
Toronto, ON, M5J 2V8
For USD Cheque Payments please send to:
Spicers Canada ULC
200 Galcat Drive
Vaughan, ON, L4L 0B9
Questions regarding payments can be directed to:
Accounts Receivable Department at [email protected] or 1 (905) 265-5000.